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Enterprise Support Representative Enterprise Support

Openings :

8

Apply Before :

April 18th, 2017

Experience :

At least one year

Job Description :

  • Pro-actively monitor customer circuits and react accordingly to any problem round the clock 24 x 7 in shift duties.
  • Handle inbound customer service phone calls.
  • Troubleshoot remotely or via field visit to solve the issue raised by customer.
  • Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country
  • Follow up and escalate the issue to respective team and departments in order to solve the problem of customer
  • Follow up and take care of all customer support tickets during off-hours and holidays of the company.
  • Daily reporting of tasks performed and assists in maintaining documentation.
  • Other responsibilities as assigned by the supervisor.

Basic Requirement :

  • Bachelor degree (preferred in Information Technology, Science or Engineering)
  • At least 1 year experience in providing customer phone support and/or field support
  • Good knowledge in holistic operations of the Internet, TCP/IP, Routing Protocols, VPN and Wireless networking
  • Comfortable working in Windows, Linux or similar environment
  • Good written and verbal communication skills both in English and Nepali
  • Must hold two wheeler driving license and motor bike
  • Should be work on schedule or shift-wise basis.
Additional Advantage
CCNA / JNCIA / MTCNA certified

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