Enterprise Support Representative Enterprise Support

Openings :

8

Apply Before :

April 18th, 2017

Experience :

At least one year

Job Description :

• Pro-actively monitor customer circuits and react accordingly to any problem round the clock 24 x 7 in shift duties.
• Handle inbound customer service phone calls.
• Troubleshoot remotely or via field visit to solve the issue raised by customer.
• Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country
• Follow up and escalate the issue to respective team and departments in order to solve the problem of customer
• Follow up and take care of all customer support tickets during off-hours and holidays of the company.
• Daily reporting of tasks performed and assists in maintaining documentation.
• Other responsibilities as assigned by the supervisor.

Basic Requirement :

• Bachelor degree (preferred in Information Technology, Science or Engineering)
• At least 1 year experience in providing customer phone support and/or field support
• Good knowledge in holistic operations of the Internet, TCP/IP, Routing Protocols, VPN and Wireless networking
• Comfortable working in Windows, Linux or similar environment
• Good written and verbal communication skills both in English and Nepali
• Must hold two wheeler driving license and motor bike
• Should be work on schedule or shift-wise basis.

Additional Advantage
CCNA / JNCIA / MTCNA certified