Trainee – Customer Service (Phone and Field support) Customer Service

Openings :

10

Apply Before :

April 18th, 2017

Experience :

Fresher can apply/ 1 years of Experience

Job Description :

• Handle inbound Customer Service phone calls
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more
• Initiate required action for response to customer service requests and communicates the changes to appropriate personnel/branch/ departments.
• Prepare customer service summary reports, follow up and make scheduled call backs to customers where necessary
• Appropriate processing of all the service issues and request within the defined time period

Basic Requirement :

• Knowledge and experience in Internet, Computer operations and hardware/software
• Self-motivated to conquer a task or solve problem even if it requires working beyond office hours and under pressure
• Pleasing personality and good communication skills in English and Nepali
• Ability to speak and write clearly and accurately
• Possession of vehicle and driving license is must
• Bachelor’s degree in any technical discipline, preferably BIM, BIT that provide management training as well
• For Field and phone support
• Can work in schedule base