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Trainee – Customer Service (Phone and Field support) Customer Service

Openings :

10

Apply Before :

April 18th, 2017

Experience :

Fresher can apply/ 1 years of Experience

Job Description :

  • Handle inbound Customer Service phone calls
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more
  • Initiate required action for response to customer service requests and communicates the changes to appropriate personnel/branch/ departments.
  • Prepare customer service summary reports, follow up and make scheduled call backs to customers where necessary
  • Appropriate processing of all the service issues and request within the defined time period

Basic Requirement :

  • Knowledge and experience in Internet, Computer operations and hardware/software
  • Self-motivated to conquer a task or solve problem even if it requires working beyond office hours and under pressure
  • Pleasing personality and good communication skills in English and Nepali
  • Ability to speak and write clearly and accurately
  • Possession of vehicle and driving license is must
  • Bachelor’s degree in any technical discipline, preferably BIM, BIT that provide management training as well
  • For Field and phone support
  • Can work in schedule base 

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