Openings : 10 Apply Before : April 18th, 2017 Experience : Fresher can apply/ 1 years of Experience Job Description : Handle inbound Customer Service phone calls Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more Initiate required action for response to customer service requests and communicates the changes to appropriate personnel/branch/ departments. Prepare customer service summary reports, follow up and make scheduled call backs to customers where necessary Appropriate processing of all the service issues and request within the defined time period Basic Requirement : Knowledge and experience in Internet, Computer operations and hardware/software Self-motivated to conquer a task or solve problem even if it requires working beyond office hours and under pressure Pleasing personality and good communication skills in English and Nepali Ability to speak and write clearly and accurately Possession of vehicle a...
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